Privacy Policy

Last Updated: 15 May 2025

At Cryptohub, we are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, www.cryptohub.co.nz, or interact with our services, including online forms and newsletter sign-ups. By using our Website, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information you provide directly and information automatically collected when you use our Website.

a. Information You Provide

  • Online Forms: When you complete contact forms, inquiry forms, or other forms on our Website, we may collect:

    • Full name

    • Email address

    • Phone number (if provided)

    • Any other details you voluntarily include in the form

  • Newsletter Sign-Ups: When you subscribe to our newsletter, we collect:

    • Full name

    • Email address

b. Automatically Collected Information

  • Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience, analyze Website usage, and provide personalized content. This may include:

    • IP address

    • Browser type and version

    • Device information

    • Pages visited and time spent on the Website

  • Analytics: We may use third-party analytics tools (e.g., Google Analytics) or Squarespace’s built-in analytics to understand how you interact with our Website.

c. Other Information

  • If you contact us directly (e.g., via email or support channels), we may collect additional information, such as your message content or feedback.

2. How We Use Your Information

We use your personal information for the following purposes, in line with the New Zealand Privacy Act 2020:

  • To Provide Services:

    • Respond to inquiries or requests submitted via online forms.

    • Deliver newsletters, updates, and promotional content you’ve subscribed to.

  • To Improve Our Website:

    • Analyze user behavior to enhance Website functionality and user experience.

    • Monitor and optimize Website performance.

  • To Communicate:

    • Respond to your inquiries, comments, or support requests.

    • Send administrative information, such as updates to this Privacy Policy.

  • For Marketing:

    • Provide personalized content or offers (with your consent, where required).

  • For Legal Compliance:

    • Comply with legal obligations under New Zealand law or other applicable regulations.

We only collect and use personal information for purposes that are necessary and lawful, as required by the Privacy Act 2020.

3. How We Share Your Information

We do not sell your personal information. We may disclose your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party vendors who assist us in operating the Website or delivering services, such as:

    • Squarespace, our U.S.-based website hosting and analytics provider, which processes data to support Website functionality and analytics.

    • Email marketing platforms (e.g., Mailchimp or Squarespace Email Campaigns for newsletters).

    • Analytics providers (e.g., Google Analytics, if used).

    • Hosting or cloud storage providers. These providers are required to protect your data and use it only for the purposes we specify.

  • Legal Obligations: We may disclose your information if required by law, such as in response to a court order, government request, or to comply with the Privacy Act 2020.

  • Business Transfers: If Cryptohub is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with appropriate safeguards in place.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience on our Website. Cookies are small files stored on your device that help us:

  • Remember your preferences

  • Analyze Website traffic (including via Squarespace’s built-in analytics)

  • Deliver personalized content

Our Website may display a cookie banner to inform you about cookies and allow you to manage your preferences. You can also control cookies through your browser settings. Disabling cookies may affect some Website features.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure, in accordance with the Privacy Act 2020. This includes technical measures and organisational measures. However, no online system is completely secure, and we cannot guarantee absolute security.

6. Your Rights Under the Privacy Act 2020

As a New Zealand resident, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Complaints: If you believe we have mishandled your information, you can lodge a complaint with us or the Office of the Privacy Commissioner

To exercise these rights, contact us at [insert contact email, e.g., privacy@cryptohub.com]. We will respond to access or correction requests within 20 working days, as required by the Privacy Act 2020.

Additional Choices

  • Opt-Out: Unsubscribe from newsletters or marketing communications by clicking the “unsubscribe” link in our emails or contacting us.

  • Cookies: Manage cookie preferences through your browser or our Website’s cookie settings (if applicable).

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

  • Form submissions and newsletter data are kept until you request deletion or unsubscribe.

  • Analytics data is retained for 26 months or as required by our analytics providers.

When data is no longer needed, we securely delete or anonymize it.

8. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

9. Children’s Privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such data, we will take steps to delete it.

10. International Data Transfers

Cryptohub operates in [insert location, e.g., New Zealand]. Your personal information may be transferred to and processed in other countries, such as the United States, where our website host, Squarespace, and other service providers are located. We ensure appropriate safeguards are in place to protect your data, in compliance with the Privacy Act 2020.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website with a revised “Last Updated” date. Please review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: hello@cryptohub.co.nz

You may also contact the Office of the Privacy Commissioner for further assistance:
Website: www.privacy.org.nz
Email: enquiries@privacy.org.nz

We will respond to your inquiries as soon as possible, within the timeframes required by the Privacy Act 2020.